Frequently Asked Questions
Communication is key for us at Bentley Logistics. Find out more about your next transport service here, or if you have another question please don’t hesitate to get in touch.
Are my goods insured whilst you’re transporting them?
Our Caravan and Boat transport is covered by Allianz Insurance to the value of $100,000.
Our General Freight services are covered by NTI to the value of $50,000. If customers need items transported that exceed our insurance coverage, we will adjust our policies to suit
Is your service door-to-door?
Absolutely! All our freight - from parcels and pallets to caravans and boats - is door-to-door service. This is the advantage of towed vehicles and smaller vans to move freight; it allows us to deliver next-level customer service and convenience without being constrained by the limitations of larger vehicles.
Why is towing better than carrying?
Towing means a next level of service, which is a big priority for us! We can park it in your driveway, carport or garage. Often when a caravan, boat or other trailered item is carried they will only go to a depot, or where the truck can access, which might not be completely convenient for the customer.
How can I prepare my caravan, boat or other trailered item for transport?
Prior to transport, any towed item should be comprehensively insured by you the customer, either as the sender or the recipient. It should also be insured prior to the vehicle leaving the pick up area so it is covered for the duration of the time it is in transit.
A walkaround is also a great idea, ensuring the item is packed down for transit. This can include:
collapsing antennas
securing windows and doors
checking any items such as CB radios, cables, that can come free from cradles are secure
checking glove compartments, drink holders, centre consoles, etc. for valuables
ensuring tyres, bearings and electric brakes where are applicable are fit for transport
Will you pick up and/or deliver on weekends?
Yes, we can pick up and deliver at any time with prior & adequate notice. Please be aware that additional charges may apply on weekends and public holidays.